Refund policy

Overview

We want you to be happy with your purchase. This policy explains your statutory rights when buying from Travelgear OÜ, as well as the additional voluntary return option we offer. Nothing in this policy limits or replaces your mandatory rights as a consumer under EU law.

You can reach us about any return at return@travelgear.eu, or with general questions at shop@travelgear.eu.

Your statutory right of withdrawal (14 days)

As a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason, starting from the day you (or a person you nominate, other than the carrier) receive the goods. The full conditions — how to notify us, refund timing and who pays return costs — are set out in Section 8 of our Terms of Service .

To exercise this right, tell us before the 14 days expire, either by email to return@travelgear.eu or by using the electronic withdrawal form on our website. You then return the goods within 14 days. When you withdraw within the statutory period, you are only responsible for any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning — so trying an item on, as you would in a shop, is fine.

Our voluntary 30-day return

In addition to your statutory right above, we voluntarily offer a longer return window: you have 30 days after receiving your item to request a return under the conditions below. This is a goodwill offer on top of — and it does not limit — your 14-day statutory right.

For a return under this voluntary 30-day option to be accepted, the item must be in the same condition in which you received it: unused, with tags, and in its original packaging, together with the receipt or proof of purchase. (These conditions apply to the voluntary 30-day option; they do not restrict your 14-day statutory right of withdrawal above.)

To start a return, contact us at return@travelgear.eu and we will send you instructions. Please do not send items back before requesting a return — items returned without a prior request cannot be accepted.

Return shipping costs. The cost of return shipping is the customer's responsibility. If your return is accepted, we can provide a return shipping label on request; if you use our label, its cost is deducted from your refund. The label price reflects our actual return shipping cost and varies with the size and weight of the package, typically €5–€10.

Original shipping costs. If you paid for delivery on your order, that cost is refunded on a full return, up to the amount of our cheapest available delivery method. Any extra cost from choosing a more expensive delivery option is not refunded.

Refunds

Once we have received and inspected your return, we will let you know whether the refund is approved. If approved, we refund to your original payment method:

For a statutory withdrawal, without undue delay and within 14 days of being informed of your decision. We may withhold the refund until we have received the goods back or you have supplied proof of return, whichever is earlier.
For a voluntary 30-day return, within 10 business days of approving the return.

Please note that your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since we approved your return and you have not seen the refund, contact us at shop@travelgear.eu.

Damaged, defective or wrong items — and the 2-year legal guarantee

Please inspect your order on arrival and contact us promptly if the item is defective or damaged, or if you received the wrong item, so we can make it right at no cost to you.

Separately from the returns above, as a consumer you have a statutory legal guarantee of conformity of at least two (2) years from delivery (Section 9 of our Terms of Service ). If goods are not as described or develop a fault covered by this guarantee, you are entitled to repair or replacement free of charge, or where appropriate a price reduction or refund — this applies regardless of the 30-day return window.