Terms of service

Overview

Welcome to Travelgear. These Terms of Service (the "Terms") apply to your use of our online store at travelgear.eu and any related websites, content, features, tools, products and services (the "Services"), and to every purchase you make from us.

In these Terms, "we", "us" and "our" refer to Travelgear OÜ, and "you" refers to you as a visitor or customer. Our store is powered by Shopify, which enables us to provide the Services to you; all sales, however, are made directly with Travelgear OÜ.

By visiting, using or placing an order through the Services, you agree to these Terms and to our Privacy Policy. Please read them carefully — they include important information about your rights as a consumer, our obligations, and how we handle orders, payment, delivery, returns and complaints. If you do not agree, please do not use the Services.

These Terms are written for consumers. They apply to purchases for your own personal use and not for resale.

1. Who we are

Trade name	Travelgear
Legal name	Travelgear OÜ
Registered address	Sepapaja tn 6, 15551 Tallinn, Estonia
Registry (trade) code	17586412
VAT number
Email	shop@travelgear.eu
Returns email	return@travelgear.eu

You can reach our customer service at shop@travelgear.eu for any question about these Terms, your order, or your rights.

2. Eligibility and your account

By agreeing to these Terms, you confirm that you are at least 18 years old (or the age of majority in your country of residence) and able to enter into a binding contract.

You may be asked to provide information such as your name, email, billing, payment and shipping details. You confirm that the information you give us is correct, current and complete, and you agree to keep it up to date so we can complete your orders and contact you when needed. If you create an account, you are responsible for keeping your login details confidential and for activity under your account. You may not sell, transfer or assign your account to anyone else.

3. Our products

We make every effort to display our products accurately. However, colours and appearance may vary slightly depending on your device and its settings, so minor differences between how a product looks on screen and the physical item are not defects.

All product descriptions and prices may change at any time. We may discontinue a product, or limit the quantity available to any customer, country or region, at our discretion. This does not affect orders we have already accepted.

4. Your order and how the contract is formed

When you place an order, you are making an offer to buy the products in your cart. A binding contract is formed only when we confirm acceptance of your order by sending you an order confirmation email. We must have received your payment before an order is accepted.

Please check your order carefully before submitting it, including quantities and your delivery address. We may be unable to change or cancel an order once it has been accepted and processed for shipping — but this does not affect your right of withdrawal (Section 8).

We may decline or cancel an order, for example where a product is unavailable, where there is an error in the price or description (Section 5), or where we suspect fraud or unauthorised use. If we do, we will notify you using the contact details you provided and refund any payment already made.

5. Prices, taxes and errors

Prices are shown in euro (EUR) and include VAT where applicable. The applicable VAT rate may depend on your country of delivery. Prices exclude delivery costs unless stated otherwise; delivery costs are shown to you before you confirm your order.

The price that applies to your order is the price displayed at the time you place the order, as set out in your order confirmation. Prices, discounts and promotions may change at any time, but changes do not affect orders we have already accepted. Promotions may be subject to their own terms, which prevail over these Terms in case of conflict.

Occasionally, information on the Services may contain a typographical error, inaccuracy or omission relating to price, description or availability. Where a product's correct price is clearly different from the price stated (an obvious error) and you could reasonably have recognised it as an error, we are not obliged to supply the product at the incorrect price. We may correct the error and give you the choice of confirming your order at the correct price or cancelling it for a full refund.

6. Payment

You can pay using the methods shown at checkout, which currently include:

Payment cards (Visa, Mastercard and other supported cards)
Apple Pay and Google Pay
PayPal
Revolut Pay

Payments are processed securely by our payment providers. We do not store your full card details. By submitting a payment, you confirm that you are authorised to use the chosen payment method. Your order is accepted only once payment has been successfully received (Section 4).

7. Shipping and delivery

We deliver to the EU/EEA countries shown at checkout. Delivery options, costs and estimated times are described in our Shipping Policy and shown to you before you confirm your order.

Delivery times are estimates. If we fail to deliver within the agreed time (or, if no time was agreed, within 30 days of the contract), you may ask us to deliver within an additional reasonable period; if we still fail to deliver, you are entitled to cancel the affected part of the order and receive a refund, in accordance with applicable law.

Risk of loss or damage passes to you when you (or a person you nominate, other than the carrier) take physical possession of the goods. If an item arrives damaged, or the wrong item is delivered, please contact us promptly at shop@travelgear.eu so we can put it right at no cost to you.

8. Your right of withdrawal (14-day cooling-off period)

As a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.

When the period runs. The withdrawal period expires 14 days from the day on which you, or a third party you nominate (other than the carrier), take physical possession of the goods. For an order of multiple goods delivered separately, the period runs from receipt of the last item.

How to withdraw. To exercise the right, tell us of your decision before the period expires by a clear statement. You can do this by sending an email to return@travelgear.eu, or by using the electronic withdrawal form available on our website. Whichever method you use, we will promptly confirm receipt of your withdrawal.

Returning the goods. You must send the goods back to us without undue delay and in any event within 14 days of telling us you are withdrawing. You bear the direct cost of returning the goods. As set out in our Refund Policy, we can provide a return label on request; if you use it, its cost is deducted from your refund.

Refund. We will refund all payments received from you, including the standard delivery cost (but not any extra cost of a more expensive delivery method you chose), without undue delay and within 14 days of the day we are informed of your withdrawal. We may withhold the refund until we have received the goods back or you have supplied proof of return, whichever is earlier. We refund using the same payment method you used, at no charge to you.

Reduced value. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Exceptions. The right of withdrawal does not apply to certain goods, including goods made to your specifications or clearly personalised, and sealed goods that are not suitable for return for hygiene reasons if they have been unsealed after delivery.

Voluntary extended returns. In addition to your statutory rights above, we voluntarily offer a longer, 30-day return window on the conditions set out in our Refund Policy . This is a goodwill offer and does not limit or replace your statutory right of withdrawal.

9. Legal guarantee of conformity (2 years)

As a consumer you are entitled to a statutory guarantee that the goods conform to the contract. Under Estonian law implementing EU consumer law, this guarantee applies for a minimum of two (2) years from delivery.

If the goods are not in conformity with the contract, you are entitled to have them brought into conformity free of charge — normally by repair or replacement — or, where appropriate, to a proportionate price reduction or to end the contract and receive a refund, in accordance with the law. To make a claim, contact us at shop@travelgear.eu with your order details and a description of the problem.

These statutory rights are provided free of charge and are in addition to, and not affected by, our voluntary return policy or any commercial guarantee.

10. Complaints and dispute resolution

We want you to be happy with your purchase. If you have a complaint, please contact us first at shop@travelgear.eu — we aim to resolve issues quickly and fairly.

If we cannot resolve a dispute directly, you may refer it to an out-of-court dispute resolution body:

In Estonia: the Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet, TTJA) and its Consumer Disputes Committee (tarbijavaidluste komisjon).
In other EU/EEA countries: your national consumer dispute body, or the European Consumer Centres Network (ECC-Net), which helps consumers with cross-border complaints.

Note: the European Commission's Online Dispute Resolution (ODR) platform was discontinued in 2025 and is no longer available.

Nothing in this section limits your right to bring a matter before the competent courts (Section 17).

11. Intellectual property

The Services — including all trademarks, brand names, text, images, graphics, product descriptions, reviews, video and audio, and their selection and arrangement — are owned by Travelgear OÜ or its licensors and are protected by intellectual property laws.

You may use the Services for your personal, non-commercial use only. You may not copy, reproduce, distribute, modify, republish, download or transmit any material from the Services without our prior written consent, except as permitted by mandatory law. "Travelgear" and our logos are our trademarks; you may not use them without our permission. Shopify's marks are the property of Shopify, and other marks belong to their respective owners.

12. Acceptable use

You may use the Services for lawful purposes only. You agree not to: use the Services for any unlawful, fraudulent or malicious purpose; infringe our rights or those of others; harass or harm any person; transmit false or misleading information or spam; upload viruses or malicious code; attempt to gain unauthorised access to, interfere with, or disrupt the Services; or use automated means (such as scraping tools) to access the Services in a way that circumvents our technical measures. We may suspend or terminate access if you materially breach these Terms.

13. Third-party links and tools

The Services may contain links to, or tools provided by, third parties that we do not control. We are not responsible for the content, accuracy or practices of third-party sites or tools, and any use of them is at your own risk and subject to the third party's own terms. This does not affect your statutory rights against us for the products you buy from us.

14. Relationship with Shopify

Travelgear is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Travelgear OÜ. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Travelgear, including any injury, damage or loss resulting from purchased products and services. You hereby release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Travelgear.

15. Privacy

All personal information we collect through the Services is handled in accordance with our Privacy Policy, which explains how we and Shopify process your data and the rights you have under the GDPR. By using the Services, you acknowledge that you have read it.

16. Disclaimers and limitation of liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. In particular, we do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for your mandatory rights as a consumer, including the legal guarantee of conformity and the right of withdrawal.

Subject to the paragraph above, we are liable for foreseeable loss and damage caused by our breach of these Terms or our negligence, but we are not liable for loss that is not foreseeable, or for loss arising from your failure to follow reasonable instructions or from events outside our reasonable control (Section 17). We provide the website itself on an "as available" basis and do not guarantee it will always be uninterrupted or error-free; this does not affect the conformity of the goods you purchase.

17. Force majeure

We are not responsible for delay or failure to perform our obligations caused by events beyond our reasonable control, including natural disasters, extreme weather, strikes, carrier disruptions, failures of telecommunications or utilities, or acts of government. Where such an event affects delivery, we will contact you and, if the delay is substantial, you may cancel the affected order for a refund.

18. Changes to these Terms

We may update these Terms from time to time, for operational, legal or regulatory reasons. The current version is always available on this page. The version that applies to your order is the one in force at the time you place it. We will give notice of material changes as required by law.

19. Governing law and jurisdiction

These Terms and any contract between us are governed by the laws of the Republic of Estonia.

If you are a consumer habitually resident in another EU/EEA country, you additionally enjoy the protection of any mandatory provisions of the law of your country of residence, and nothing in these Terms deprives you of that protection.

You may bring court proceedings relating to these Terms in the courts of Estonia or in the courts of your country of residence. We will bring proceedings against you only in the courts of the country in which you are resident.

20. General

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions remain in full effect. Our failure to enforce a provision is not a waiver of it. These Terms, together with the policies referred to in them, are the entire agreement between you and us regarding the Services. You may not transfer your rights or obligations under these Terms without our consent; we may transfer ours where this does not reduce your rights.