Shipping policy

Overview

At Travelgear, we aim to provide a smooth and reliable delivery experience. Below you will find our shipping destinations, processing and delivery times, costs and related terms. This policy does not affect your mandatory rights as a consumer under EU law.

Shipping destinations

We currently deliver to the countries shown at checkout within the EU/EEA. If your country is not listed at checkout, please contact our customer support at shop@travelgear.eu.

Processing time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Delivery options and estimated times

Delivery times depend on your location and the delivery method chosen at checkout. We generally deliver within 2–4 business days. These times are estimates and may be affected by factors outside our control, such as carrier disruptions. If a delivery is substantially delayed, your rights under Section 7 of our Terms of Service apply.

Shipping costs

Shipping costs are calculated at checkout based on your location and chosen delivery method. We may offer free shipping on orders above a certain amount, which is clearly stated on our website.

Order tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your delivery.

Risk during delivery

Until you (or a person you nominate, other than the carrier) receive the goods, the risk of loss or damage in transit is ours. If your parcel arrives damaged or an item is missing, contact us at shop@travelgear.eu — ideally within a few days of delivery so we can act quickly with the carrier, though contacting us later does not affect your statutory rights. We will resolve the issue at no cost to you.

Customs, duties and taxes

For orders delivered within the EU, no additional customs duties apply. For any delivery outside the EU, the customer is responsible for any customs duties, taxes or import fees.

Incorrect address

It is the customer's responsibility to provide accurate delivery information. We are not responsible for delays or lost packages caused by an incorrect or incomplete address provided by the customer.

Unclaimed packages

If a package is returned to us because it was not collected or was refused on delivery, we will contact you to arrange redelivery. We may charge the actual cost of redelivery or of the return of an unclaimed parcel. This does not affect your right of withdrawal, which you can exercise as set out in our Refund & Return Policy.