Shipping policy

At Travelgear, we aim to provide a smooth and reliable delivery experience for all our customers. Below you will find details about our shipping options, delivery times, and related terms.

Shipping destinations

We currently offer delivery to selected countries within the EU. If your country is not listed at checkout, please contact our customer support for assistance.

Processing time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery options & estimated times

Delivery times may vary depending on your location and the shipping method selected at checkout.

We generally deliver to most countries within 2–4 business days.

Please note that delivery times are estimates and may be affected by external factors such as customs delays or carrier disruptions.

Shipping costs

Shipping costs are calculated at checkout based on your location and chosen delivery method.

We may offer free shipping on orders above a certain amount, which will be clearly stated on our website.

Order tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to follow your delivery in real time.

Customs, duties, and taxes

For orders within the EU, no additional customs duties should apply.
For deliveries outside the EU (if applicable), the customer is responsible for any customs duties, taxes, or import fees.

Delivery issues

If your order is delayed, lost, or arrives damaged, please contact us at shop@travelgear.eu within 5 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

Incorrect address

It is the customer’s responsibility to provide accurate shipping information.
We are not responsible for delays or lost packages due to incorrect or incomplete addresses.